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Course Overview
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The
Stable Framework™ is a easy-to-adopt quality program designed for
Operations, Implementation, and DevOps, but applicable anywhere within your
Enterprise. Tired of a chaotic, reactive environment? Learn Stable and watch
all of the fires go out. Based on the most practical practices of Lean, Six
Sigma, ITIL, Continuous Improvement, and formal project management, learning
Stable and adopting it will bring improvements to your
operations practices immediately.
The
Certified Stable Associate™ (CSA) credential indicates you have been trained in both the Agile and Stable Mindests to understand the footwork for achieving Operational Excellence.
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Certified
Stable Associate™
(CSA) Course Overview
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Our course contains the following program:
Day 1
Overview of the Stable Framework
- One Process Asset Library
- Two Roles: Master Chief & Process Owner
- Three Domains: Future, Present, Past
- Four Key Meetings Within a Repeating Time-box
- Five Values of Stable
- Six Ways to Improve a Process
- The Seven Steps of Systematization
How to understand a business as a system of functions delivering value to paying customers.
- How to visualize, quantify, and map incoming materials and information from suppliers in a supply chain.
- How to scope the capabilities needed by the organization to add customer and business value to those materials and information.
- How to categorize both customer and business value.
- How to systematize a recurring process into a Kata using process models, procedures, checkpoints, and checklists.
- How to continuously improve a process using Lean, Flow, Kaizen, mistake-proofing, short feedback cycles, and process metrics.
- How to identify the Hidden Factory of rework, scrap, delays, and other wastes identified in Lean Thinking.
- How to identify and remove bottlenecks using the Theory of Constraints model, to achieve Flow.
- How to identify root causes using the 5 Why's technique, Ishikawa diagrams, focus-groups, Affinity diagrams, and more.
- How to deal with recurring and new issues using a checklist, asset recovery models, and Corrective and Preventative Action.
- How to mistake-proof a problematic step using Poka-Yoke, color-codes, pictures, and elimination.
How to lead my team into the future, through empowerment and servant leadership.
- How to use Servant Leader techniques to empower my teams of Process Owners to function at their fullest capacity.
- How to triage the three work queues: planned work, urgent new request, and non-confirming rework?
- How to create and manage our process assets using document control and revision histories.
Day 2
How to govern the present, ensuring the Process Owners have clear objectives & constraints, and are empowered to succeed.
- How to use a Kanban board to keep team tasks transparent and ever-flowing.
- How to identify and address bottlenecks within the value stream, as they appear.
- How to cater to nonconforming issues reported by our customers.
How to manage the past, so that we can learn from our experiences, and measure progress over time.
- How to use the Performance Console to display all critical department progress and information.
- How to record training, to ensure all Process Owners receive regular training and cross-training, as needed.
- How to track improvements in key performance indicators such as customer satisfaction, service levels, and net promotor scores.
How to concurrently report on the progress of my work, and the overall status of my areas.
- How to use Service Level Agreement Monitor (S.L.A.M. Charts) to show process performance against service level agreements.
- How to use customer satisfaction surveys, and conversations to metric customer satisfaction levels and Net Promotor Scores.
- How to visibly show any roadblocks stopping my critical task progress.
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Course Activities
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Attendees perform the following:
- Build a Value Stream Map
- Identify Customers
- Build a Persona
- Build a Process Register
- Build a Process Map
- Process Systematizing Activity
- Identify Waste in a Process
- Build a Cause and Effect Daigram
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Common Questions about our
CSA� Exam Prep Course in RENO |
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Am I guaranteed to pass the CSA® Exam?
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To compliment our low price, Red Rock offers an optional money-back passing guarantee for the CSA� exam. This means that if you purchase the guarantee, we guarantee you will pass the test on your first try. The CSA
is a difficult test and we take our guarantee seriously. If you don't pass
the test on the first try we will pay for your second attempt. If you don't
pass on your second attempt, we will pay for your third attempt. If you don't
pass the CSA® on the third try, Red Rock will refined you the cost of the course minus the test we have paid for already.
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What can you tell me about the CSA® Exam?
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The CSA� Exam spans 90 minutes and has 50 multiple-choice questions with four possible answer for each questions. This gives you about 1.8 minutes per questions. The exam is open book. |
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How many questions are on the CSA® Exam?
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The CSA® Exam has 50 multiple-choice questions. |
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How much time do I have to complete the CSA® Exam?
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You have 90 minutes to complete the CSA® Exam. This translates into 1.8 minutes
per question. The exam is open book. |
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How many times can I take the CSA® Exam?
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There is no limit to the number of times the exam can be taken. |
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How can I take the CSA® Exam?
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The
CSA� exam is taken online at Exam.StableInstitute.org.
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How much does the CSA® Exam cost?
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The CSA�
Exam presently costs $240.
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How can I show people I have passed the CSA®? Is there an official CSA® registry?
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Yes. The Stable Institute maintains a public list of CSA® credential holders. You can
find it here. |
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