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Course Overview
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The
Stable Framework™ is a easy-to-adopt quality program designed for
Operations, Implementation, and DevOps, but applicable anywhere within your
Enterprise. Tired of a chaotic, reactive environment? Learn Stable and watch
all of the fires go out. Based on the most practical practices of Lean, Six
Sigma, ITIL, Continuous Improvement, and formal Project Management, learning
Stable and adopting it will bring improvements to your
operations practices immediately.
The
Certified Stable Master Chief™ (CSMC)
leads an empowered team of Process Owners, providing direction, constraints,
support, accountability, and coaching and mentoring to the team. The Master
Chief is a critical role for the success of any Operations, Implementation, or
DevOps team.
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Certified
Stable Master Chief™
(CSMC) Course Overview
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Our course contains the following program:
Day 1
Overview of the Stable Framework
- One Process Asset Library
- Two Roles: Master Chief & Process Owner
- Three Domains: Future, Present, Past
- Four Key Meetings Within a Repeating Time-box
- Five Values of Stable
- Six Ways to Improve a Process
How to understand a business as a system of functions delivering value to paying customers.
- How to visualize, quantify, and map incoming materials and information from suppliers in a supply chain.
- How to scope the capabilities needed by the organization to add customer and business value to those materials and information.
- How to categorize both customer and business value.
- How to systematize a recurring process into a Kata using process models, procedures, checkpoints, and checklists.
- How to continuously improve a process using Lean, Flow, Kaizen, mistake-proofing, short feedback cycles, and process metrics.
- How to identify the Hidden Factory of rework, scrap, delays, and other wastes identified in Lean Thinking.
- How to identify and remove bottlenecks using the Theory of Constraints model, to achieve Flow.
- How to identify root causes using the 5 Why's technique, Ishikawa diagrams, focus-groups, Affinity diagrams, and more.
- How to deal with recurring and new issues using a checklist, asset recovery models, and Corrective and Preventative Action.
- How to mistake-proof a problematic step using Poka-Yoke, color-codes, pictures, and elimination.
How to lead my team into the future, through empowerment and servant leadership.
- How to use Servant Leader techniques to empower my teams of Process Owners to function at their fullest capacity.
- How to triage the three work queues: planned work, urgent new request, and non-confirming rework.
- How to create and manage our process assets using document control and revision histories.
How to govern the present, ensuring the Process Owners have clear objectives & constraints, and are empowered to succeed.
- How to use a Kanban board to keep team tasks transparent and ever-flowing.
- How to identify and address bottlenecks within the value stream, as they appear.
- How to cater to nonconforming issues reported by our customers.
How to manage the past, so that we can learn from our experiences, and measure progress over time.
- How to use the Performance Console to display all critical department progress and information.
- How to record training, to ensure all Process Owners receive regular training and cross-training, as needed.
- How to track improvements in key performance indicators such as customer satisfaction, service levels, and net promotor scores.
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Day 2
Certified Stable Master Chief™
How to concurrently report on the progress of my work, and the overall status of my areas.
- How to use Service Level Agreement Monitor (S.L.A.M. Charts) to show process performance against service level agreements.
- How to use customer satisfaction surveys, and conversations to metric customer satisfaction levels and Net Promotor Scores.
- How to visibly show any roadblocks stopping my critical task progress.
How to help teams of Process Owners trust each other, make better decisions together, and resolve inevitable conflicts.
- How to help teams collaborate together to produce better results.
- How to help teams to overcome common biases by using metrics.
- How to help teams embrace, and then resolve conflicts, so that they can grow and develop trust.
- How to help teams become emotionally vulnerable to each other, so that the best ideas are shared.
How to coach and mentor Process Owners on the team to grow as individuals and succeed in our environment.
- How can I invest in my Process Owners.
- How can I help them achieve their goals.
- How can I help them understand why their results are important to the customers and the business.
How to interface with teams outside of my area for ongoing market feedback and change control needs.
- How can I keep intra-department communication flowing so my teams are not siloed.
- How can I secure change-control checkpoints with the larger organization.
- How can I collect market feedback and report it back to my teams, on a daily basis.
- How can I bring issues customers report to our Help Desk back to my teams on a daily basis.
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Course Activities
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Attendees perform the following:
- Build a Master Schedule
- Build a Process Traveler
- Build a S.L.A.M. Chart
- Bulid an Information Radiator
- Perform a Kaizen Stand-up
- Complete a Cycle Retrospective
- Organize a Process Asset Library
- Unique Indivdiual Exercise
- Build a Vision Board
- Perform a Coaching Kata
- Participate in an Ishikawa Diagramming root-cause analysis process
- Participate in an Affinitiy Diagramming root-cause analysis process
- Particiate in a Failure Mode & Effects Analysis (FMEA)
- Discuss 12 critical team questions
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Certified Stable Master Chief
Posts From Our Blog . . . more at
Blog.RedRockResearch.com
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The Hidden Factory in IT (Mar 08, 2023)
The Hidden Factory is everything your group does over again because it didn’t go right the first time around.
This ranges from re-doing a failed multi-year project, to re-pushing a production release which had some minor issues the first time around. Sometimes these activities are called "Fire F [...]
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