Part I – Evidence of a Quality Void
1.
Proactive vs. Reactive Environments
2.
Excellence vs. Heroics
Part II – Quality System Essentials
1.
Quality System Components
2.
A Culture of Quality
3.
Myths about Quality
4.
Measuring the Cost of Quality
Part III – The Big 5 Quality Management Systems
1.
ISO 900x
2.
CMMi
3.
Six Sigma
4.
ITIL
5.
COBIT
6.
How do they compare?
Part IX – System Performance Metrics
1.
Company Metrics
2.
Department Metrics
3.
Service Metrics
4.
Project Team Metrics
5.
Employee Metrics
Part V – Measuring Defects in Software
1.
Cost of correcting software failures over time
2.
Avoiding ‘Quality Debt’
3.
Factors Creating Quality Debt
4.
Calculating remaining defects in tested software:
Rayleigh
5.
Calculating remaining defects in tested software:
Defect Injection
6.
Software Defect Metrics
Part VI – Quality Improvement Goals
1.
Improve Project Planning
2.
Increase Defect Containment
3.
Increase Software Reliability
4.
Decrease Software Defect Density
5.
Increase Customer Service Experience
6.
Reduce Cost of Nonconformance
7.
Increase New Development Yield
8.
Increase Defect Removal Yield
Part VII – The Quality Cycle
1.
Understanding System Theory
2.
System Management Tools
1.
Checklist
2.
Pareto Chart
3.
Control Chart
4.
Scatter Chart
5.
Cause and Effect Diagram
3.
Common Quality Cycles
1.
PDCA
2.
I.D.E.A.L.
3.
Kaizen
4.
Cycle Times
5.
The Singular Event
Part IIX – The Three P’s of a Quality Management System
1.
The Process
2.
The Proof
3.
Process Improvement
4.
Quality Audits
Part IX – Rolling Out a Quality System
1.
What to expect
2.
Managing expectations
3.
Visible Management
4.
What you can do today
5.
Planning your own Quality Management System