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Course Overview
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The
Stable Framework™ is a easy-to-adopt quality program designed for
Operations, Implementation, and DevOps, but applicable anywhere within your
Enterprise. Tired of a chaotic, reactive environment? Learn Stable and watch
all of the fires go out. Based on the most practical practices of Lean, Six
Sigma, ITIL, Continuous Improvement, and formal project management, learning
Stable and adopting it will bring improvements to your
operations practices immediately.
The
Certified Stable Process Owner™ (CSPRO) is accountable for the successful execution of
repeatable processes within an environment. Working with customers, suppliers, and
service-levels, they apply lean techniques to produce continous flow of value to
their customers.
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Certified
Stable Process Owner™
(CSPRO) Course Overview
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Our course contains the following program:
Day 1
Overview of the Stable Framework
- One Process Asset Library
- Two Roles: Master Chief & Process Owner
- Three Domains: Future, Present, Past
- Four Key Meetings Within a Repeating Time-box
- Five Values of Stable
- Six Ways to Improve a Process
How to understand a business as a system of functions delivering value to paying customers.
- How to visualize, quantify, and map incoming materials and information from suppliers in a supply chain.
- How to scope the capabilities needed by the organization to add customer and business value to those materials and information.
- How to categorize both customer and business value.
- How to systematize a recurring process into a Kata using process models, procedures, checkpoints, and checklists.
- How to continuously improve a process using Lean, Flow, Kaizen, mistake-proofing, short feedback cycles, and process metrics.
- How to identify the Hidden Factory of rework, scrap, delays, and other wastes identified in Lean Thinking.
- How to identify and remove bottlenecks using the Theory of Constraints model, to achieve Flow.
- How to identify root causes using the 5 Why's technique, Ishikawa diagrams, focus-groups, Affinity diagrams, and more.
- How to deal with recurring and new issues using a checklist, asset recovery models, and Corrective and Preventative Action.
- How to mistake-proof a problematic step using Poka-Yoke, color-codes, pictures, and elimination.
How to lead my team into the future, through empowerment and servant leadership.
- How to use Servant Leader techniques to empower my teams of Process Owners to function at their fullest capacity.
- How to triage the three work queues: planned work, urgent new request, and non-confirming rework?
- How to create and manage our process assets using document control and revision histories.
How to govern the present, ensuring the Process Owners have clear objectives & constraints, and are empowered to succeed.
- How to use a Kanban board to keep team tasks transparent and ever-flowing.
- How to identify and address bottlenecks within the value stream, as they appear.
- How to cater to nonconforming issues reported by our customers.
How to manage the past, so that we can learn from our experiences, and measure progress over time.
- How to use the Performance Console to display all critical department progress and information.
- How to record training, to ensure all Process Owners receive regular training and cross-training, as needed.
- How to track improvements in key performance indicators such as customer satisfaction, service levels, and net promotor scores.
Day 2
Certified
Stable Process Owner� Overview
How to concurrently report on the progress of my work, and the overall status of my areas.
- How to use Service Level Agreement Monitor (S.L.A.M. Charts) to show process performance against service level agreements.
- How to use customer satisfaction surveys, and conversations to metric customer satisfaction levels and Net Promotor Scores.
- How to visibly show any roadblocks stopping my critical task progress.
How to work better in a team to maximize our ability to deliver value correctly, the first time.
- How to use a Kanban board to showcase current work progress.
- How to coordinatie value delivery daily with my colleagues, and executive sponsors.
- How to equip a process for cross-training as needed.
How to set goals, measure them, and demonstrate improvement over time.
- How to use a performance console to report process metrics.
- How to report using Operational Excellence philosophies.
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Course Activities
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Attendees perform the following:
- Build a Value Stream Map
- Identify Customers
- Build a Persona
- Build a Process Register
- Build a Process Map
- Process Systematizing Activity
- Identify Waste in a Process
- Build a Cause and Effect Daigram
- Build a Vision Board
- Participate in an Affinitiy Diagramming process
- Build an Interrelationship Diagram
- Build a Master Schedule
- Build a Travler (Process Checklist)
- Build a S.L.A.M. Chart
- Build an Information Radiatior
- Perform a Kaizen Standup
- Discuss Data Collection & Analysis Tools
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