Red Rock Research
 
Home/Courses BundledCoursesCoaching Products Case Studies Press Releases Free Stuff Contact Us
  • Welcome1
Seminars . Certified Stable Process Owner - Salt Lake City, UT
 

Certified Stable Process Owner™ - Salt Lake City, UT

Attend a Certified Stable Process Owner™ course in the Salt Lake City area:

  
Register    Jul 27-28 Sandy, UT $1295   
Live Virtual Class (Sandy, UT Timezone 9-5pm)
Register    Aug 1-2 Sandy, UT $1295   
Live Virtual Class (Sandy, UT Timezone 9-5pm)
Register    Aug 11-12 Sandy, UT $1295 Fall Sale $995   
Live Virtual Class (Sandy, UT Timezone 9-5pm)
Register    Sep 8-9 Sandy, UT $1295   
Live Virtual Class (Sandy, UT Timezone 9-5pm)
Add OnSite PMP Exam Prep Course Request an on-site course, or a course in your city.
   
 Please note that empty course dates may shift based on demand. 
 This course is worth 12 PDU's.
 PMI Reporting Instructions
 

Course Guide

Download our course brochure containing descriptions of our seminar offerings.
  

Course Overview

The Stable Framework™ is a easy-to-adopt quality program designed for Operations, Implementation, and DevOps, but applicable anywhere within your Enterprise.  Tired of a chaotic, reactive environment?  Learn Stable and watch all of the fires go out.   Based on the most practical practices of Lean, Six Sigma, ITIL, Continuous Improvement, and formal project management, learning Stable and adopting it will bring improvements to your operations practices immediately.

The Certified Stable Process Owner™ (CSPRO) is accountable for the successful execution of repeatable processes within an environment.  Working with customers, suppliers, and service-levels, they apply lean techniques to produce continous flow of value to their customers.

Certified Stable Process Owner™ (CSPRO) Course Overview

 

Our course contains the following program:

Day 1

Overview of the Stable Framework
  • One Process Asset Library
  • Two Roles: Master Chief & Process Owner
  • Three Domains: Future, Present, Past
  • Four Key Meetings Within a Repeating Time-box
  • Five Values of Stable
  • Six Ways to Improve a Process
How to understand a business as a system of functions delivering value to paying customers.
  • How to visualize, quantify, and map incoming materials and information from suppliers in a supply chain.
  • How to scope the capabilities needed by the organization to add customer and business value to those materials and information.
  • How to categorize both customer and business value.
  • How to systematize a recurring process into a Kata using process models, procedures, checkpoints, and checklists.
  • How to continuously improve a process using Lean, Flow, Kaizen, mistake-proofing, short feedback cycles, and process metrics.
  • How to identify the Hidden Factory of rework, scrap, delays, and other wastes identified in Lean Thinking.
  • How to identify and remove bottlenecks using the Theory of Constraints model, to achieve Flow.
  • How to identify root causes using the 5 Why's technique, Ishikawa diagrams, focus-groups, Affinity diagrams, and more.
  • How to deal with recurring and new issues using a checklist, asset recovery models, and Corrective and Preventative Action.
  • How to mistake-proof a problematic step using Poka-Yoke, color-codes, pictures, and elimination.
How to lead my team into the future, through empowerment and servant leadership.
  • How to use Servant Leader techniques to empower my teams of Process Owners to function at their fullest capacity.
  • How to triage the three work queues: planned work, urgent new request, and non-confirming rework?
  • How to create and manage our process assets using document control and revision histories.
How to govern the present, ensuring the Process Owners have clear objectives & constraints, and are empowered to succeed.
  • How to use a Kanban board to keep team tasks transparent and ever-flowing.
  • How to identify and address bottlenecks within the value stream, as they appear.
  • How to cater to nonconforming issues reported by our customers.
How to manage the past, so that we can learn from our experiences, and measure progress over time.
  • How to use the Performance Console to display all critical department progress and information.
  • How to record training, to ensure all Process Owners receive regular training and cross-training, as needed.
  • How to track improvements in key performance indicators such as customer satisfaction, service levels, and net promotor scores.

Day 2

Certified Stable Process Owner™ Overview

How to concurrently report on the progress of my work, and the overall status of my areas.
  • How to use Service Level Agreement Monitor (S.L.A.M. Charts) to show process performance against service level agreements.
  • How to use customer satisfaction surveys, and conversations to metric customer satisfaction levels and Net Promotor Scores.
  • How to visibly show any roadblocks stopping my critical task progress.
How to work better in a team to maximize our ability to deliver value correctly, the first time.
  • How to use a Kanban board to showcase current work progress.
  • How to coordinatie value delivery daily with my colleagues, and executive sponsors.
  • How to equip a process for cross-training as needed.
How to set goals, measure them, and demonstrate improvement over time.
  • How to use a performance console to report process metrics.
  • How to report using Operational Excellence philosophies.

 

 

Course Activities


Attendees perform the following: 
  • Build a Value Stream Map
  • Identify Customers
  • Build a Persona
  • Build a Process Register
  • Build a Process Map
  • Process Systematizing Activity
  • Identify Waste in a Process
  • Build a Cause and Effect Daigram
  • Build a Vision Board
  • Participate in an Affinitiy Diagramming process
  • Build an Interrelationship Diagram
  • Build a Master Schedule
  • Build a Travler (Process Checklist)
  • Build a S.L.A.M. Chart
  • Build an Information Radiatior
  • Perform a Kaizen Standup
  • Discuss Data Collection & Analysis Tools

  
 
HyperLink
 

Certifed Stable Process Owner Posts From Our Blog . . . more at Blog.RedRockResearch.com

 
 
RedRock BottomBar
Other Cities  
PMP®, CAPM®, PMI-ACP®, PMI-PBA®, PMBOK® are registered trademarks of the Project Management Institute®.
ITIL® is a registered trademark of the Cabinet Office in the UK
© 2007-2020 Red Rock Research - Salt Lake City, UT
Certified Stable Process Owner - Salt Lake City, UT