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Pass Your ITIL 4 Foundation
Exam!
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ITIL, or the Information Technology Infrastructure Library, is considered a revolution
in technology frameworks.
Think of your entire
operation as a service provider: Develoment, Operations,
Help Desk,
IT Governance...
ITIL provides a framework to manage these
collective efforts so that your customers
are happier and your costs are
streamlined.
Our ITIL Exam Prep
Course
enables technology
professionals to
easily
pass the
ITIL
4
Foundation Exam.
All attendees receive
a
copy of the official
OGC: Passing your
ITIL Foundation
Exam
study guide.
Attend our two day class...
take your ITIL
4 Foundation
exam and become certified!
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"I don't know how an organization can function without this information. Any company developing software should send their PM to this class!"
-Brent McClellan, Project Manager
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Optional Money-back Guarantee
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Pass Assurance
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Red Rock Research is thrilled to offer our attendees
Pass-Assurance Technology.
This technology--exclusively developed by Red Rock Research--shows you when you
are finished studying and are ready to take the test. |
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ITIL
4 Foundation Exam Prep Course Overview
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Our course contains the following program:
Part I - ITIL Exam, Framework, and Historical Oveview
- ITIL Exam Overview
- Test Taking Strategies
- The History of ITIL
- ITIL Certifications
- What's New in ITIL4?
- ITIL Benefits
- The ITIL Service Value System (SVS)
- Four Dimensions of ITIL4
- The ITIL Service Lifecycle
- Service Management
- Service Packages
- Services Roles
- Service Assets
Part II - The Four Dimensions of Service Management
- Organizations & People
- Information & Technology
- Partners & Suppliers
- Value Streams & Processes
Part III - The ITIL Service Value System (SVS)
- SVS Architecture & Atributes
- Guiding Principles
Part IV - SVS Governance
- ITIL Governance Framework
- Types of Governance
- ITIL Governance
Part V - The Service Value Chain
- Plan
- Improve
- Engage
- Design & Transition
- Obtain/Build
- Deliver & Support
Part VI - Areas of Practice
- General Management Practices
- Service Management Practices
- Technical Management Practices
- Stakeholder Management
- Service Support
- Operations Management
- Change Management
- Release Management
- Service Desk Management
Part VII - Contintual Improvement
- Introduction
- Basic Concepts
- CSI Improvement Process
- Service Reporting
- Pre-Test
Part VIII - Final Test Prep
- 2nd Quiz
- Review of Study Process for Exam
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Different and Better
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We know your have a choice. Our goal is to be the most preferred ITIL Exam
Prep vendor in your area. Our program is different and better than others
you will find. Here is why:
- Our instructors are friendly, educated, and have real-world project management experience.
- Our pass rate for the ITIL is 99%.
- We have the best
guarantee
in the industry. We guarantee
you will pass the ITIL exam on the first try. If you can't after two more attempts
that we pay for, we'll give you the rest of your money back.
- We have an
on-line test simulator with over 200 questions.
- We have
Pass-Assurance Technology.
This helps you know when you are finished studying and are ready to pass the test.
- After you attend our course once, you are welcome to sit in on our ITIL course at
any future time throughout your career.
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ITIL Exam Prep
Activities
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Our ITIL exam prep course contains specialized memory-training exercises novel to
Red Rock Research.
Attendees will engage in memory-training exercises that enhance the ability of the
attendee to remember facts and formulas.
Attendees will also have access to our
on-line test simulator, containing sample
test questions similar to the ITIL Certification exam.
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Common Questions about our ITIL 4
Foundation Exam Prep Course in Jackson, MS
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What are the prerequisites for the ITIL 4 Foundations Exam?
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The Foundation level of ITIL has no pre-set requirements. |
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Am I guaranteed to pass the ITIL 4 Foundation Exam?
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Red Rock Research offers a first-time passing guarantee for the ITIL exam.
This means we guarantee you will pass the test on your first try. The ITIL
is a difficult test and we take our guarantee seriously. If you don't pass
the test on the first try we will pay for your second attempt. If you don't
pass on your second attempt, we will pay for your third attempt. If you don't
pass the ITIL on the third try, PMI requires you to wait an entire calendar year
before your next attempt, and Red Rock will refined you the cost of the course minus
the test we have paid for already. Check our guarantee against others and
be sure they give you all of your money back, like we do. We have noted that
many other providers keep a 'processing fee' when issuing refunds.
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What is your pass rate for the ITIL 4 Foundation Exam?
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Our official pass rate for the ITIL Exam is 99%. While that is a fact, you need
to understand when test prep providers publish this figure they are describing how
many participants pass the test within 3 attempts--and not processing a refund.
The majority of our students in each class pass the ITIL on the first try.
What makes the difference? The amount of time you study! People who
study pass the test, people who don't study have to take it over again. |
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What can you tell me about the ITIL 4 Foundation Exam?
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The ITIL Exam spans
60 minutes and has 40 multiple-choice questions with four possible
answer for each questions. This gives you about 1.5 minutes per questions.
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How many questions are on the ITIL 4 Foundation Exam?
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The ITIL 4
Foundation Exam has 40 multiple-choice questions. |
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How much time do I have to complete the ITIL 4 Foundation Exam?
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You have 60 minutes to complete the ITIL Exam. This translates into 1.5 minutes
per question. |
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How many times can I take the ITIL 4 Foundation Exam? |
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There is no limit. |
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Where in the JACKSON area can I take the ITIL
4 Foundation Exam?
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The ITIL exam can be taken online.
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How do I schedule my ITIL 4 Foundation Exam?
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After registration, instructions will be provided for obtaining an online test
time. |
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How much does the ITIL Exam cost?
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The ITIL Exam presently costs $230. |
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Should I schedule my test before I come to class?s?
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We recommend you wait until you are in class before you schedule your exam.
This way you can utilize our
Pass-Assurance Technology |
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How can I show people I have passed the ITIL? Is there an official ITIL registry?
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Yes. There
is a public list of ITIL credential holders. You can
find it here. |
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What score is needed to pass the ITIL Exam?
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You need to answer 65% or more of the questions corrent to pass the test. The
test is difficult and structured with
questions that are extremely tricky.
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