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Seminars • ITIL Exam Prep • Santa Ana, CA

ITIL 2011 Foundation  Exam Prep • Santa Ana, CA

Attend a two-day ITIL Exam Prep course in the SANTA ANA area:

Register    Mar 7-8 Santa Ana, CA $1596 Spring Sale $1295   
Live Virtual Class (Santa Ana, CA Timezone 9-5pm)
Register    Apr 4-5 Santa Ana, CA $1596   
Live Virtual Class (Santa Ana, CA Timezone 9-5pm)
Register    May 2-3 Santa Ana, CA $1596   
Live Virtual Class (Santa Ana, CA Timezone 9-5pm)
Register    Jun 6-7 Santa Ana, CA $1596   
Live Virtual Class (Santa Ana, CA Timezone 9-5pm)
Add OnSite PMP Exam Prep Course Request an on-site course, or a course in your city.
 Please note that empty course dates may shift based on demand. 
 Our two day course is worth 12  PMI PDU's
 PMI Reporting Instructions

Pass Your ITIL 2011 Foundation Exam!

ITIL, or the Information Technology Infrastructure Library, is considered a revolution in technology frameworks. 

Think of your entire operation as a service provider:  Develoment, Operations,
Help Desk,
IT Governance...

ITIL provides a framework to manage these
collective efforts so that your customers
are happier and your costs are

Our ITIL Exam Prep Course
enables technology
professionals to easily
pass the
ITIL 2011
Foundation Exam.  

All attendees receive
a copy of the official
OGC: Passing your
ITIL Foundation
Exam study guide. 

Attend our two day class...
take your ITIL 2011 Foundation
exam and become certified!
"Great prep class! Absolutely necessary and effective way to prepare for the exam. Thanks!"

    -Mike, Project Manager

Optional Money-back Guarantee

HyperLink Purchase our guarantee and get a refund if you don't pass the ITIL exam.  
Read more about our
Money-back Pass Guarantee.

Pass Assurance

Red Rock Research is thrilled to offer our attendees Pass-Assurance Technology.  This technology--exclusively developed by Red Rock Research--shows you when you are finished studying and are ready to take the test.   

Course Guide

Download our course brochure containing descriptions of our seminar offerings.

ITIL 2011 Foundation Exam Prep Course Overview


Our course contains the following program:

Part I - Exam Prep Overview

Information Technology Infrastructure Library Framework Overview

  • ITIL Exam Overview
  • Test Taking Strategies
  • Red Rock Research's Commitment to Your Success

Part II - Service Strategy

  • Introduction
  • Basic Concepts
  • Financial Management
  • Service Portfolio Management
  • Demand Management
  • Pre-Test

Part III - Service Design

  • Introduction
  • Basic Concepts
  • Service Catalog Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management
  • Pre-Test

Part IV - Service Transition

  • Introduction
  • Basic Concepts
  • Transition Planning & Support
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Service Validation and Testing
  • Evaluation
  • Knowledge Management
  • Pre-Test

Part V - Service Operation

  • Introduction
  • Basic Concepts
  • Event Management
  • Incident Management
  • Request Fulfillment
  • Problem Management
  • Access Management
  • Monitoring and Control
  • IT Operations
  • Service Desk
  • Pre-Test

Part VI - Continual Service Improvement

  • Introduction
  • Basic Concepts
  • CSI Improvement Process
  • Service Reporting
  • Pre-Test

Part VII - Final Test Prep

  • Preparation for the Exam
  • Preparation for the day of the Exam
  • Review of Test Taking Strategies 

Different and Better

We know your have a choice.  Our goal is to be the most preferred ITIL Exam Prep vendor in your area.  Our program is different and better than others you will find.  Here is why:
  1. Our instructors are friendly, educated, and have real-world project management experience.
  2. Our pass rate for the ITIL is 99%.
  3. We have the best guarantee in the industry.  We guarantee you will pass the ITIL exam on the first try.  If you can't after two more attempts that we pay for, we'll give you the rest of your money back. 
  4. We have an on-line test simulator with over 200 questions.
  5. We have Pass-Assurance Technology. This helps you know when you are finished studying and are ready to pass the test.
  6. After you attend our course once, you are welcome to sit in on our ITIL course at any future time throughout your career. 

ITIL Exam Prep Activities

Our ITIL exam prep course contains specialized memory-training exercises novel to Red Rock Research.

Attendees will engage in memory-training exercises that enhance the ability of the attendee to remember facts and formulas.

Attendees will also have access to our on-line test simulator, containing sample test questions similar to the ITIL Certification exam.   

Common Questions about our ITIL 2011 Foundation Exam Prep Course in Santa Ana, CA

What are the prerequisites for the ITIL 2011 Foundations Exam?

The Foundation level of ITIL has no pre-set requirements.

Am I guaranteed to pass the ITIL 2011 Foundation Exam?

Red Rock Research offers a first-time passing guarantee for the ITIL exam.  This means we guarantee you will pass the test on your first try.  The ITIL is a difficult test and we take our guarantee seriously.  If you don't pass the test on the first try we will pay for your second attempt.  If you don't pass on your second attempt, we will pay for your third attempt.  If you don't pass the ITIL on the third try, PMI requires you to wait an entire calendar year before your next attempt, and Red Rock will refined you the cost of the course minus the test we have paid for already.  Check our guarantee against others and be sure they give you all of your money back, like we do.  We have noted that many other providers keep a 'processing fee' when issuing refunds.

What is your pass rate for the ITIL 2011 Foundation Exam?

Our official pass rate for the ITIL Exam is 99%.  While that is a fact, you need to understand when test prep providers publish this figure they are describing how many participants pass the test within 3 attempts--and not processing a refund.  The majority of our students in each class pass the ITIL on the first try.  What makes the difference?  The amount of time you study!  People who study pass the test, people who don't study have to take it over again.

What can you tell me about the ITIL 2011 Foundation Exam?

The ITIL Exam spans 60 minutes and has 40 multiple-choice questions with four possible answer for each questions.  This gives you about 1.5 minutes per questions.   

How many questions are on the ITIL 2011 Foundation Exam?

The ITIL 2011 Foundation Exam has 40 multiple-choice questions.

How much time do I have to complete the ITIL 2011 Foundation Exam?

You have 60 minutes to complete the ITIL Exam.  This translates into 1.5 minutes per question.

How many times can I take the ITIL 2011 Foundation Exam?

There is no limit.

Where in the SANTA ANA area can I take the ITIL 2011 Foundation Exam?

The ITIL exam can be taken online.

How do I schedule my ITIL 2011 Foundation Exam?

After registration, instructions will be provided for obtaining an online test time.

How much does the ITIL Exam cost?

The ITIL Exam presently costs $230.

Should I schedule my test before I come to class?s?

We recommend you wait until you are in class before you schedule your exam.  This way you can utilize our Pass-Assurance Technology

How can I show people I have passed the ITIL? Is there an official ITIL registry?

Yes.   There is a public list of ITIL credential holders.  You can find it  here.

What score is needed to pass the ITIL Exam?

You need to answer 65% or more of the questions corrent to pass the test.  The test is difficult and structured with questions that are extremely tricky. 

ITIL Posts From Our Blog . . . more at

Software Production Support (5/19/2008)
In a conversation with a friend once, they jokingly described their inability to play racquetball against other seasoned players as “They are playing racquetball, while I am just hitting a ball around the room.” I’ll borrow that reference and apply it to Software Production Support. Is your Software Production Support group “playing racquetball,” or are they “just hitting […]

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