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Seminars • ITIL Exam Prep • Virginia Beach, VA

ITIL 4 Foundation  Exam Prep • Virginia Beach, VA

Attend a two-day ITIL Exam Prep course in the VIRGINIA BEACH area:

Add OnSite PMP Exam Prep Course Request an on-site course, or a course in your city.
 Please note that empty course dates may shift based on demand. 
 Our two day course is worth 12  PMI PDU's
 PMI Reporting Instructions

Pass Your ITIL 4 Foundation Exam!

ITIL, or the Information Technology Infrastructure Library, is considered a revolution in technology frameworks. 

Think of your entire operation as a service provider:  Develoment, Operations,
Help Desk,
IT Governance...

ITIL provides a framework to manage these
collective efforts so that your customers
are happier and your costs are

Our ITIL Exam Prep Course
enables technology
professionals to easily
pass the
Foundation Exam.  

All attendees receive
a copy of the official
OGC: Passing your
ITIL Foundation
Exam study guide. 

Attend our two day class...
take your ITIL 4 Foundation
exam and become certified!
"Very well organized, well structured course, easy to understand and fun."

    -Anonymous attendee

Optional Money-back Guarantee

HyperLink Purchase our guarantee and get a refund if you don't pass the ITIL exam.  
Read more about our
Money-back Pass Guarantee.

Pass Assurance

Red Rock Research is thrilled to offer our attendees Pass-Assurance Technology.  This technology--exclusively developed by Red Rock Research--shows you when you are finished studying and are ready to take the test.   

Course Guide

Download our course brochure containing descriptions of our seminar offerings.

ITIL 4 Foundation Exam Prep Course Overview


Our course contains the following program:

Part I - ITIL Exam, Framework, and Historical Oveview

  • ITIL Exam Overview
  • Test Taking Strategies
  • The History of ITIL
  • ITIL Certifications
  • What's New in ITIL4?
  • ITIL Benefits
  • The ITIL Service Value System (SVS)
  • Four Dimensions of ITIL4
  • The ITIL Service Lifecycle
  • Service Management
  • Service Packages
  • Services Roles
  • Service Assets

Part II - The Four Dimensions of Service Management

  • Organizations & People
  • Information & Technology
  • Partners & Suppliers
  • Value Streams & Processes

Part III - The ITIL Service Value System (SVS)

  • SVS Architecture & Atributes
  • Guiding Principles

Part IV - SVS Governance

  • ITIL Governance Framework
  • Types of Governance
  • ITIL Governance

Part V - The Service Value Chain

  • Plan
  • Improve
  • Engage
  • Design & Transition
  • Obtain/Build
  • Deliver & Support

Part VI - Areas of Practice

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices
  • Stakeholder Management
  • Service Support
  • Operations Management
  • Change Management
  • Release Management
  • Service Desk Management

Part VII - Contintual Improvement

  • Introduction
  • Basic Concepts
  • CSI Improvement Process
  • Service Reporting
  • Pre-Test

Part VIII - Final Test Prep

  • 2nd Quiz
  • Review of Study Process for Exam

Different and Better

We know your have a choice.  Our goal is to be the most preferred ITIL Exam Prep vendor in your area.  Our program is different and better than others you will find.  Here is why:
  1. Our instructors are friendly, educated, and have real-world project management experience.
  2. Our pass rate for the ITIL is 99%.
  3. We have the best guarantee in the industry.  We guarantee you will pass the ITIL exam on the first try.  If you can't after two more attempts that we pay for, we'll give you the rest of your money back. 
  4. We have an on-line test simulator with over 200 questions.
  5. We have Pass-Assurance Technology. This helps you know when you are finished studying and are ready to pass the test.
  6. After you attend our course once, you are welcome to sit in on our ITIL course at any future time throughout your career. 

ITIL Exam Prep Activities

Our ITIL exam prep course contains specialized memory-training exercises novel to Red Rock Research.

Attendees will engage in memory-training exercises that enhance the ability of the attendee to remember facts and formulas.

Attendees will also have access to our on-line test simulator, containing sample test questions similar to the ITIL Certification exam.   

Common Questions about our ITIL 4 Foundation Exam Prep Course in Virginia Beach, VA

What are the prerequisites for the ITIL 4 Foundations Exam?

The Foundation level of ITIL has no pre-set requirements.

Am I guaranteed to pass the ITIL 4 Foundation Exam?

Red Rock Research offers a first-time passing guarantee for the ITIL exam.  This means we guarantee you will pass the test on your first try.  The ITIL is a difficult test and we take our guarantee seriously.  If you don't pass the test on the first try we will pay for your second attempt.  If you don't pass on your second attempt, we will pay for your third attempt.  If you don't pass the ITIL on the third try, PMI requires you to wait an entire calendar year before your next attempt, and Red Rock will refined you the cost of the course minus the test we have paid for already.  Check our guarantee against others and be sure they give you all of your money back, like we do.  We have noted that many other providers keep a 'processing fee' when issuing refunds.

What is your pass rate for the ITIL 4 Foundation Exam?

Our official pass rate for the ITIL Exam is 99%.  While that is a fact, you need to understand when test prep providers publish this figure they are describing how many participants pass the test within 3 attempts--and not processing a refund.  The majority of our students in each class pass the ITIL on the first try.  What makes the difference?  The amount of time you study!  People who study pass the test, people who don't study have to take it over again.

What can you tell me about the ITIL 4 Foundation Exam?

The ITIL Exam spans 60 minutes and has 40 multiple-choice questions with four possible answer for each questions.  This gives you about 1.5 minutes per questions.   

How many questions are on the ITIL 4 Foundation Exam?

The ITIL 4 Foundation Exam has 40 multiple-choice questions.

How much time do I have to complete the ITIL 4 Foundation Exam?

You have 60 minutes to complete the ITIL Exam.  This translates into 1.5 minutes per question.

How many times can I take the ITIL 4 Foundation Exam?

There is no limit.

Where in the VIRGINIA BEACH area can I take the ITIL 4 Foundation Exam?

The ITIL exam can be taken online.

How do I schedule my ITIL 4 Foundation Exam?

After registration, instructions will be provided for obtaining an online test time.

How much does the ITIL Exam cost?

The ITIL Exam presently costs $230.

Should I schedule my test before I come to class?s?

We recommend you wait until you are in class before you schedule your exam.  This way you can utilize our Pass-Assurance Technology

How can I show people I have passed the ITIL? Is there an official ITIL registry?

Yes.   There is a public list of ITIL credential holders.  You can find it  here.

What score is needed to pass the ITIL Exam?

You need to answer 65% or more of the questions corrent to pass the test.  The test is difficult and structured with questions that are extremely tricky. 

ITIL Posts From Our Blog . . . more at

What is the ADKAR Change Management Model (Mar 24, 2023)
The ADKAR model is a popular change management framework that helps individuals and organizations understand the stages of change, and how to manage change effectively. The ADKAR model was developed by Jeff Hiatt, the founder of Prosci, a leading change management firm. ADKAR is an acronym that  [...]

PMI’s Process Owner vs. Process Manager (Mar 22, 2023)
PMI (the Project Management Institute) has recently introduced new content into it’s curriculum....the Process Owner and Process Manager. The distinction between these two roles seems to originate from ServiceNow’s influence. In small organizations the same person wears both hats, but in larger [...]

The Hidden Factory in IT (Mar 08, 2023)
The Hidden Factory is everything your group does over again because it didn’t go right the first time around. This ranges from re-doing a failed multi-year project, to re-pushing a production release which had some minor issues the first time around. Sometimes these activities are called "Fire F [...]

A History of ITIL (May 25, 2020)
ITIL, the Information Technology Infrastructure Library, was created by the British Government in the 1980’s to address growing complexity in the management of IT infrastructure. It is based on many of W. Edward Deming’s quality principles, and Walter Shewhart’s Plan-Do-Check-Act Cycle, which th [...]

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ITIL Exam Prep - Virginia Beach, VA